Shipping policy

At Pawsitive Comforts , we’re proud to ship internationally, connecting pet lovers around the globe with high-quality products. By placing an order, you agree to the following terms regarding shipping and delivery:

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🔧 Order Processing Time

• All orders are processed within 1–5 business days after payment is confirmed.

• Orders placed during weekends, holidays, or high-volume seasons may take longer to process.

• In rare cases, processing delays due to supplier issues or inventory shortages may occur. In such events, you will be notified via email.

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🌍 Estimated Shipping Times

Note: The times below are estimated based on major destination countries. Actual delivery times may vary due to customs, logistics delays, or force majeure events (like strikes, lockdowns, weather conditions, etc.).

Please note: We do not guarantee delivery times. These are only estimates provided by our logistics partners.

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🚚 Tracking Information

• Once your order has been shipped, you will receive an email with the tracking number and link.

• It may take 2–7 business days for the tracking information to update.

• If tracking doesn’t update after 10 business days, contact our support team.

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🌐 Shipping Coverage

We ship to over 60 countries. If your country isn't available at checkout, it means we do not currently support logistics to that location. Some remote areas or high-risk countries may have limited shipping options.

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💰 Customs, Duties & Taxes

• All international shipments may be subject to customs duties, import taxes, and other fees levied by the destination country.

• These charges are generally not included in the product price or shipping cost and are the buyer’s responsibility.

• We are not responsible for delays caused by customs or any additional charges incurred during customs clearance.

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⚠️ Wrong Address Disclaimer

• Customers are fully responsible for providing the correct shipping address.

• Orders sent to an incorrect or incomplete address due to customer error will not be refunded.

• If your address was entered incorrectly, contact us within 12 hours to attempt changes. We cannot guarantee changes once an order is processed.

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❗ Delayed or Lost Shipments

• If your order is delayed beyond 60 days (or 45 days for the USA) from the date of shipment, we may offer a full refund or reshipment after verifying with the logistics provider.

• Orders marked as "Delivered" by the carrier but claimed as not received are not eligible for refund unless official non-delivery proof is submitted (e.g., letter from the local post office).

• We are not liable for lost or stolen packages after confirmed delivery.

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📦 Multiple Items

If your order contains multiple items, they may arrive in separate packages due to different suppliers or warehouse locations. Each package will have its own tracking.

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🚫 Delivery Refusal

Refusing delivery of a package without prior communication or approval will void any eligibility for refunds or reshipments.

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🧠 Important Notes

• We reserve the right to update or change shipping carriers at any time without prior notice.

• Shipping timelines may vary based on peak seasons, global crises, or carrier service quality in your country.
  
  

  🛍️ Shipping Policy (Domestic)

  Processing Time: All orders are processed within 1–3 business days. You’ll receive an email confirmation with tracking details once shipped.
  Shipping Timeline: Delivery within India usually takes 4–9 business days depending on your location.
  Delays: We are not responsible for delays due to natural disasters, courier issues, or festivals.

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📬 Questions?

If you have any questions about your order’s shipment, tracking status, or delivery ETA, feel free to reach out to us at:
📧 comfortspawsitive@gmail.com